Manager Customer Journey & Engagement (m/f/d)


*Gender irrelevant, as long as you are a suitable match!
 
With our team of content creators, editors, live-streaming specialists, and business developers, we are reimagining the way people shop online. By leveraging the strengths of brands and creators, we develop and distribute digital shopping experiences across the HSE Ecosystem and beyond. Do you want to define the future of shopping and make impact across borders? Don’t hesitate and join the social commerce team!

We are a leading provider in Europe in the area of ​​live commerce and, as a media platform, offer the most entertaining form of shopping. With our curated product range from the fields of fashion, jewelry, beauty, wellness, household and home & living, we inspire a large number of viewers, fans and followers: on TV, in the online shop, via the award-winning app and on social media. Through the networked staging of lifestyle topics and brand worlds, we are innovation drivers for cross-channel shopping entertainment. Customers decide when and where to shop at HSE.

Your tasks:

- You are responsible for setting up and developing new customer journeys for our livingshopping app
- You automate manual workflows and streamline processes
- You set up and manage measurement tools that generate actionable insights
- You have understanding of consumer psychology and behaviour
- You develop and manage everything from automated emailing, text, push notifications and in-app messaging - You reflect and optimize based on outcomes

Your profile:

- You are fluent in German and English. Another language is a nice plus
- You take initiative and have the ability to work independently
- Top-notch verbal and written communication skills
- You have an affinity in social commerce, livestreaming and the creator economy
- Experience in working with marketing automation tools such as Markete, Salesforce Marketing Cloud, Airhship, Autopilot, HubSpot etc.
- Knowledge and experiences with HTML/CSS is a plus
- Excellent project management and collaboration skills

What we offer:

- 30 vacation days
- Mobile working
- Flexible working hours
- Christmas party & summer party

Do you want to make a difference and take your career into your own hands?
Then it's time for your success story at HSE.

Your contact person is Sanita Bahadori.