Teamlead Customer Intelligence (m/f/d)
- Fulltime
You can expect:
- Lead and develop our Customer Intelligence team, taking responsibility for people management while continuously improving analytical processes, efficiency, and data quality.
- Take ownership of digital customer behavior analysis by combining quantitative and qualitative insights to create a comprehensive 360-degree view of our customers.
- Drive the development of our Digital Analytics capabilities by designing and implementing effective analytics solutions in close collaboration with our development teams.
- Transform complex customer data into actionable insights through standardized reports, dashboards, and data visualizations that support data-driven business decisions.
- Shape and optimize digital customer touchpoints and the customer journey by developing data-driven hypotheses, designing testing scenarios, and identifying opportunities for product innovation.
- Collaborate closely with Business Intelligence, UX Research and Digital Product Development teams to align stakeholders and foster a data-driven culture across the organization.
Your profile:
- A university degree in Business Informatics, Data Science, Business Administration with an analytical focus, or a related field provides the foundation for your expertise.
- Several years of professional experience in Digital Analytics or Customer Intelligence, ideally within e-commerce or a similarly data-driven environment, have equipped you with strong industry knowledge.
- Your experience in leading and developing analytical teams enables you to motivate employees, support their professional growth, and achieve results together.
- Strong expertise in Digital Analytics, data modeling, and analytics strategies allows you to develop data-driven optimization measures and validate hypotheses effectively.
- Hands-on experience with modern analytics and business intelligence tools, such as Amplitude, Google Analytics, Google Data Studio, Google Tag Manager (GTM), BigQuery, Tableau, Power BI, Usercentrics, or Snowflake, complements your analytical skill set.
- A solid technical understanding of modern web and app architectures, combined with strategic thinking, initiative, and a passion for innovation, defines your approach to problem-solving.
- Excellent communication skills and confidence in working with cross-functional stakeholders, along with business-fluent German and fluent English, complete your profile.
- Hannah Bucher
